Shipping & Delivery
**Please Note: All orders requiring shipping are being shipped out twice a week. Orders made Tuesday-Thursday will be shipped out on Friday. Orders made Friday-Monday will be shipped out on Tuesday. Contact us at [email protected] for any questions.**
We ship via USPS and UPS, and regularly update our shipping options and pricing to better serve our customers. We often hear that packages arrive very quickly in most cases, but please allow 1–2 business days from when the order was placed, plus the shipping time indicated below, for your order to arrive. Orders with USPS Priority Mail mailing option chosen, will ship out the following business day. Please note, all orders including USPS Priority Mail, placed on Friday and Saturday, will not be shipped out until Monday when we are back in the office. All USPS & UPS mail holidays are observed and will typically add an extra day to shipping times.
***FREE USPS Domestic Shipping on all domestic online orders over $25.00. Offer only valid to customers shipping within the United States, and only valid on orders with a product total over $25.00. This offer does not apply to School Purchase Orders. USPS Domestic Shipping will ship via USPS First Class Mail or Media Mail.***
United States Postal Service Options
USPS First Class: 2–4 business day delivery
USPS Priority: 1–3 business day delivery
USPS Media Mail: 2–8 business day delivery
FREE USPS Domestic Mail: 3-8 business day delivery
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UPS Service Options
UPS Ground (1-5 Business Days): Delivery based on distance to destination
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We can ship our materials all over the world, but the costs are often high and reliability varies depending on the country and carrier. Our most popular international customers we ship to are in Canada, Australia, and the United Kingdom. We’ve had problems shipping to some regions, so be aware we may have to contact you if we run into a problem with your specific order destination or want to clarify an address. We’d be happy to give you a quote on shipping prices for your country, just email us your shipping address and the items wanted so we can give you the most accurate shipping cost.
Please know it can be expensive and often takes 10-21 business days in transit, depending on Customs and other delays. You can check the cost by using our online Shopping Cart, as prices range considerably depending on your location and the size of your order. This service calculation only covers shipped material tracked as it leaves the US and enters the destination country.... and not the details of arrival or further delays in Customs. If you’d like better tracking for specific details of delivery, those shipping costs are significantly higher and need to be arranged separately, so please contact us. Also, be aware that many countries charge duty or taxes on incoming shipments, so please be aware of these additional costs, as we find it difficult to keep up with the specifics of these fees worldwide. This duty & tax calculation website can help.
We now have most of our music CD's available on iTunes and video DVD's on HeidiSongs UScreen for worldwide distribution, so please check out those options to help avoid shipping costs. Most of our printed materials are available as Adobe Reader .pdf files, and can be downloaded directly as well. Our DVD’s are region free, so there is no issue with playback in your country. If you have any other questions, please email us here.