FAQ

I want to pay with Paypal, and see that you have a logo on your home page, but I don't see how to use it in the shopping cart?

When you are finished shopping and ready to pay, in your Shopping Cart or View Cart, you will have two different options: Check out with Paypal or Check out with Credit Card.  Once you click to Check out with Paypal, you will be brought to the Paypal checkout page, which will prompt you to log into your Paypal account and choose your payment method and confirm your shipping and billing address.  Once you click "Pay Now", you will be brought back to our HeidiSongs Checkout page to complete the order. The Shipping Information should be automatically filled in for you and under Payment Information it will have the Paypal logo, showing you are purchasing through Paypal.  You will need to select which shipping method you would like.  If you have a discount code, you would enter it now in the Coupon Code box and press the Submit button, and your discount will show accordingly. Once everything is filled out, just press the Process Order button and your order is done and placed.

What is the difference between a Download and a Printable file on Disc?

The files for our Printable Downloads & Printable files on Disc are exactly the same. Both come as a common .pdf file that is universally accessible with simple readers installed on almost every computer. While some folks prefer to download their purchases immediately, others prefer to have us burn it to a disc for them, so we like to offer both options. With the Printable Download, you will receive the download link in an email, once the payment process is completed and the order is placed.  It may take a few minutes to receive the email that has the download link.  With the Printable files on Disc, once the payment process is completed and the order is placed, you will receive a disc in the mail that has the files on the disc. We often hear there are difficulties and limitations with school computers that can sometimes make either option problematic, so offering both is a natural solution. Our Printed Workbooks are often exactly the same as well, but we sometimes will put additional items and resources into the Printable Download & Printable file on a Disc because there is more room and the printed books are so very expensive to produce. Bottom line, we like to offer all types of files and formats so every one is happy!

Where do I find my Printable Download and how do I open it file?

After checkout, you will receive an email with the subject line: Your HeidiSongs Printable Downloads Are Ready! The email message will contain an active link to take you to your printable download files. You can then download them immediately. Please be aware these links don't last forever, so please be sure to save the files to your computer hard drive (and to a USB flash drive for backup), so you can access them whenever you need them.  If for any reason you have trouble with your download, just email us and we'll send you another link. If ordering on the weekends, Friday evenings thru Sunday evenings, we will respond once we are back in our office on Monday.

Most of our files are saved in the common .pdf file format and should be easy to open on most computers. If your computer does not have a .pdf reader application, you can download one from the Adobe website here.

Adobe Reader will allow you to view all downloaded .pdf files if you don’t have that functionality already available on your computer. Most modern computers do, but if you're experiencing unusual behavior when you try to open the file, or the file won't open at all, you may have an older version and you would benefit from an update. It's generally an easy thing to do, so check it out here.

We also use the common .zip format to compress large files or groups of multiple files, saving both storage space and downloading time. If you do not have a compatible archiving utility on your computer, the file may come up as a blank icon, or just do nothing when you click on it. Don’t panic, you just need the right application to perform this task.

There are many free utilities that perform this unzipping function, and are handy to have installed for just this use. Mac’s and PC’s often have this built in when you purchase a modern operating system, but if not, please check the links below:

Free Mac .zip utility available here

Free Windows .zip utility available here

Can I get a video DVD or music CD as a download?

We currently have almost all of our music CD's available for download on the iTunes store, so downloading them to multiple platforms is rather easy. You can find them here: https://itunes.apple.com/us/artist/heidi-butkus/id448324998

Unfortunately, we don't have the technology or support system in place to offer our video DVD's in a downloadable format, but we have partnered with Vimeo to offer you streaming, on-demand videos of all our DVD's through a one-year rental with Vimeo!  For more information, check out our "Video on Demand" page in the information section of our website. 

Can I use one of the HeidiSongs DVD's in my CD player to play the songs?

Unfortunately, this does not work. The way information is formatted, then written onto the DVD makes it incompatible with most CD players, unless your player is especially equipped to read both DVD and Audio CD formats. Consumer level CD players rarely have this feature, so it is unlikely to work in this fashion.

My DVD does not have buttons to play the movies, where are they?

Our Main Menu generally has two buttons, which are the text that reads, "Play All", and "Single Songs" or "Individual Songs", which both act as buttons and will direct you either to the start of the movie or the next Menu showing the individual songs. Here the song titles are clearly the buttons, and each will highlight when ready to trigger the movies to play. With television DVD players, you should be able to navigate between buttons with the arrow keys on your remote. On a Computer, you should be able to select the buttons directly with the mouse.

Is ordering from the HeidiSongs website secure?

Yes, we have recently updated our website to the very secure Shopify.com, which is one of the most reliable and secure systems available. Please note the secure https: link at the top of our checkout page, and the SSL Secured Global Sign certification that insurses your privacy and security.

I’m having trouble ordering from the HeidiSongs website, what other ways can I order?

If for any reason, you have trouble with our website or anything about your order does not make sense, you can call us at (909) 331-2090 to place an order or ask a question. We sometimes have trouble with the website and certain browsers have more quirks than others, so we’re happy to talk to you directly to answer questions or take your order.

We are available most business days from 9 am - 4 pm PST, and if we miss your call, we'll promptly call back, so feel free to leave a detailed message so that we can do any follow-up before we call you back.

We also receive faxes at (909) 592-2110 for School Purchase Orders, or any other questions you might feel more comfortable sending in written or printed format via the fax.  For School Purchase Orders, we also suggest sending an email, or calling us to confirm that we received your Purchase Order via fax.

Is there a limit to how many times I can print or use a download that I have purchased?

No, there is no limit to how many times you can print or use a download, as long as you are following our Copyright Policy.  The downloadable files can be saved to your computer, but we suggest also saving all of your HeidiSongs download files onto a USB flash drive (sometimes called a Thumb-Drive or Memory Stick).  It is a good idea to keep your files on such a device, for backup. The download link will expire after a certain number of clicks, or 30 days, so make sure to save them to your computer or USB drive before the link no longer works.

HeidiSongs Copyright Policy: All HeidiSongs materials, CDs, DVDs, printable files or physical workbooks, are for use in ONE classroom. HeidiSongs allows you to print and/or copy as many pages as are needed for your use in your classroom. You may transfer a HeidiSongs printable file to another storage device for your own use. You may not give a copy of a file/materials/CD/DVD to a fellow teacher or lend the file/materials/CD/DVD to others for copying and use in other classrooms. You may transfer the music from a music CD to your own portable music player (iPod or MP3 player) for your own use.

Can I duplicate my CD's and DVD's to share with my students or team?

No, duplication of our CD’s, DVD’s or any of our digital media is a violation of our Copyright Policy, as well as US Copyright Law. If you have need to provide our materials to multiple classrooms, grade-level or district teams, or large groups of students, please contact us for site license pricing and usage guidelines.

HeidiSongs Copyright Policy: All HeidiSongs materials, CDs, DVDs, printable files or physical workbooks, are for use in ONE classroom. HeidiSongs allows you to print and/or copy as many pages as are needed for your use in your classroom. You may transfer a HeidiSongs printable file to another storage device for your own use. You may not give a copy of a file/materials/CD/DVD to a fellow teacher or lend the file/materials/CD/DVD to others for copying and use in other classrooms. You may transfer the music from a music CD to your own portable music player (iPod or MP3 player) for your own use.

Does HeidiSongs have a Copyright policy?

All HeidiSongs materials are Copyrighted and are protected by Copyright Laws. HeidiSongs Copyright Policy: All HeidiSongs materials, CDs, DVDs, printable files or physical workbooks, are for use in ONE classroom. HeidiSongs allows you to print and/or copy as many pages as are needed for your use in your classroom. You may transfer a HeidiSongs printable file to another storage device for your own use. You may not give a copy of a file/materials/CD/DVD to a fellow teacher or lend the file/materials/CD/DVD to others for copying and use in other classrooms. You may transfer the music from a music CD to your own portable music player (iPod or MP3 player) for your own use.

How can I return or exchange a product or order?

We are happy to help you with any returns or exchanges you may need. Please email us at [email protected] with your full name and order number, so that we can help you out with the return.